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Phone System

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Evolve Your Communications with Our Phone System

Our Phone System is a software based PBX for Windows that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX. Used by more than 30,000 companies globally, It has been recognized for its innovation and cutting-edge technology.

Easy Installation and Management

Because Our Phone System runs on Windows, it is easily installed and managed by Windows IT administrators without the need for special telecom or Linux skills. It’s preconfigured to work with popular IP Phones, VoIP Gateways and SIP trunks saving you the hassle of having to configure and manage these devices.

  • No need for extensive telecom knowledge or training
  • Open Standards – Vendor independent
  • Central Control from Management Console
  • Choose from popular IP Phones, VoIP Gateways, SIP Trunks

Take Your Extension Anywhere

Our Phone System includes clients for smartphones and Mac or Windows laptops that allow users to use their office extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.
 
  • Take your extension everywhere you go
  • All calls are free of charge – slash your mobile phone bills
  • Increase productivity – work from anywhere
  • One number – Don’t give out your personal mobile number

Halve Your Telephone Bill and Increase Sales

With Our Phone System, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calling to remote extensions and offices and reducing the number of fixed telephony lines. With the CRM integration, agents get a customer name rather than a number.

  • Save on call costs by lowering mobile & customer service number bills
  • Easily add and remove extensions – no per user license
  • Know who’s calling with CRM integration -increase customer satisfaction
  • Leverage existing hardware, wiring and low cost open standard hardware

Ten Advantages of Our Phone System

  1. Software Based: Easy to Install
  2. Inexpensive to buy and expand
  3. Work from anywhere with iOS & Android clients
  4. Leverage existing IT infrastructure & Server hardware
  5. Save on your phone bill with SIP Trunks & Mobile / Remote clients
  6. Integrated video conferencing using WebRTC
  7. Better customer service with advanced call queues
  8. Integrate with CRM & Accounting software
  9. Standards based – use popular IP Phones, SIP Trunks
  10. Click 2 Call from your website

Boost Productivity & Customer Service with Phone System Pro

The Pro edition includes all the award-winning features of our Standard Phone System edition but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.

Advanced Call Features
  • Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back they reach the top of the queue.
  • Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.
  • Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In feature.

Massively increase your employee’s productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and IVR integration.

 Phone System Pro Key Features
  • Monitor the status of queues by seeing how many callers are in the queue.
  • Log staff in and out of queues.
  • Review the time your staff logged in and out of queues.
  • Wallboards – Display real-time queue and call statistics directly on a monitor.
  • Additional queue strategies include:
    • Round Robin
    • Longest Waiting
    • Least Talk Time
    • Fewest Answered
    • Hunt by Threes – Random
    • Hunt by Threes – Prioritized
  • Get instantly notified when callers have been in a queue beyond the set SLA time.
  • Meet your customer service requirements by viewing all call events.

Key PBX Features
  • Integrate Microsoft Exchange 2012 Server’s Unified Messaging with Our Phone System for its voicemail and IVR.
  • Integrate your Microsoft Exchange 2012 phone book.
  • View remote installs and see the presence of your colleagues in other office from around the world.

Upgrade to Phone System Pro Today!
Phone System Pro is a license key only upgrade, meaning all you need to do is purchase the upgrade from us and reactivate Phone System. For more information on the Pro edition, give us a call today.